Refund Policy

01What this policy covers

This policy applies to XSR Academy programmes you buy from Visionerse Ltd on xsrtrade.com — the self-paced video programme and the 1-on-1 programme. The community and the trader tools are free, so there is nothing to refund for them.

It does not cover anything you buy from someone else, such as prop-firm evaluations, trading platforms or data. Those purchases are between you and that provider, even if you reached them through a link on our site.

02Self-paced video programme

You can request a full refund of the course price if both of these are true:

• you ask within 14 days of the date your payment was confirmed; and
• you have completed no more than 30% of the programme's lessons (your progress is shown on your dashboard).

After the window closes, or once you have completed more than 30% of the lessons, the purchase is no longer refundable, except as described under Your statutory rights or When we are at fault.

031-on-1 programme

• Before your first live session: the same rule as the video programme — a full refund of the course price within 14 days, provided no more than 30% of the lessons are completed.
• After your first live session, within 14 days: we refund the unused sessions, valued at the difference between the 1-on-1 price and the video programme price, divided by the number of sessions included. You keep the video programme.
• After 14 days: no refund, except for sessions we could not deliver (see When we are at fault).

Sessions are valid for 12 months from purchase, and can be rescheduled free of charge with 24 hours' notice, as set out in the Terms of Service.

04How to ask for a refund

1. 1.Email contact@xsrtrade.com from the email address on your XSR account, with "Refund" in the subject line.
2. 2.Include your order reference if you have it (it is on your checkout confirmation), and, for crypto payments, the wallet address and network you want the refund sent to.
3. 3.We confirm receipt and our decision within 2 business days. You do not need to give a reason, although we are always grateful to hear one.

The date we receive your email is the date that counts for the 14-day window.

05How you are refunded

We refund in the same currency value you paid. We are not responsible for exchange-rate differences or fees charged by your bank, card issuer or wallet provider.

06What happens after a refund

• Access to the refunded programme ends, and we may revoke a certificate earned from it.
• Your free account, your journal and your free tools stay as they are.
• If you were referred through our referral programme, the referrer's commission on that purchase is cancelled.

07When a refund is not available

• the refund window has closed, or more than 30% of the lessons are completed;
• the account was closed because paid content was shared, recorded or pirated, or because of fraud;
• the request is part of a pattern of buying, completing and refunding;
• the access was granted free of charge, by a promotional code or by our team.

These exclusions never override your statutory rights.

08When we are at fault

If we cannot deliver what you paid for — for example a 1-on-1 session we could not schedule within its validity, a programme we withdraw without the notice promised in the Terms of Service, or a duplicate charge — we will refund the value of what was not delivered, including any card processing fee on that part, whenever it happens.

09Your statutory rights

This policy is in addition to your rights under the law of the place where you live, not instead of them. In particular:

• Taiwan: for distance purchases, the Consumer Protection Act gives a 7-day right to cancel. Under the rules on reasonable exceptions, that right does not apply to digital content supplied online or online services completed on supply, if you agreed beforehand that supply starts immediately. At checkout we ask for that agreement for the video content. Live coaching sessions not yet delivered remain cancellable within 7 days of purchase.
• European Union, United Kingdom and similar laws: a 14-day right to withdraw from a distance contract ends for digital content once supply begins with your express consent and your acknowledgement that you lose that right. The same checkout confirmation is used for this.
• Wherever you live, if the law gives you a right that is more generous than this policy, the law applies.

10Chargebacks

If something went wrong, please email us before disputing a charge with your bank — we can usually fix it faster. If a charge is disputed, we may suspend access to what it paid for while the dispute is open, and restore it if the dispute is resolved in our favour.